1) Who we are
J.B.M.R Packers and Movers ("J.B.M.R", "we", "us", or "our") is a relocation services provider in India with a legacy of 40+ years. We offer comprehensive packing, loading, transportation, unloading and unpacking for residential and commercial moves across local and inter‑state routes. This policy explains how we collect, use, disclose and protect personal information in connection with these services.
2) Information we collect
We collect only what’s necessary to plan and complete your move and to improve our services:
- Identity & Contact: name, phone, email, postal addresses (origin & destination).
- Move Details: inventory lists, property access notes, dates & time windows, special handling instructions.
- Commercial Accounts: company name, GSTIN, billing contacts, purchase orders.
- Payment: payment method, transaction IDs, limited billing details (processed via secure payment partners—no full card data stored on our servers).
- Communications: calls, emails, and messages with customer care.
- Website/App: device & usage data (cookies, IP, pages viewed) to maintain security and analytics; see “Cookies & similar tech”.
- Media: photos or videos shared for estimates or condition documentation (with your consent).
- Verification: government ID when required for access permissions or claims processing, subject to applicable law.
3) How we use information
- Provide, schedule, and complete moving services; create quotes and contracts.
- Coordinate with logistics partners, vehicle fleets, and insurance providers.
- Process payments, invoices, and taxation (e.g., GST compliance).
- Communicate updates, confirmations, and support during your move.
- Improve quality, safety, and training; prevent fraud and misuse.
- Comply with legal obligations and enforce agreements.
- With your consent, share testimonials or case studies (anonymised unless agreed otherwise).
4) Legal bases / grounds
We process personal data on bases that may include: (a) performance of a contract; (b) consent (where required); (c) legitimate interests such as service safety and improvement; and (d) legal obligations. Where the Digital Personal Data Protection Act, 2023 (India) applies, we act as a Data Fiduciary for customer data and honor applicable duties and rights.
5) Sharing & disclosures
- Operational partners: vetted crew, drivers, warehousing, packing material suppliers, and destination affiliates—limited to what’s needed for your move.
- Payment processors: for secure transactions; we do not store full card numbers.
- Insurance & claims: insurers, surveyors, or adjusters when you opt for coverage or file a claim.
- Compliance & safety: regulators, law enforcement, or courts when legally required or to protect rights, property, or safety.
- Business transfers: in case of merger, acquisition, or asset sale, with appropriate protections.
6) International transfers
When moves or data processing involve locations outside India, we apply appropriate safeguards (contractual clauses, technical and organisational measures) to protect your information.
7) Retention
We retain data only as long as necessary for the purposes above—typically for the duration of the project plus statutory limitation periods for tax, accounting, audit, and dispute resolution. Media used for estimates is kept no longer than needed unless required for claims or legal purposes.
8) Security
We employ layered safeguards including restricted access, encryption in transit, hardened infrastructure, and staff training. No method of transmission or storage is 100% secure; if we detect a breach impacting you, we will take steps required by law to notify and remediate.
9) Cookies & similar technologies
Our website may use essential cookies for functionality and optional analytics to understand service usage. You can manage preferences in your browser. Some features may not function without essential cookies.
10) Children’s privacy
Our services are intended for adults. We do not knowingly collect personal data from children without verifiable consent from a parent or guardian.
11) Your choices & rights
- Access, correct, update, or delete certain information.
- Withdraw consent where we rely on consent.
- Object to or restrict certain processing (subject to law).
- Opt out of non‑essential marketing communications.
- File a complaint with a data protection authority where applicable.
To exercise rights, use the contact details below. We may verify your identity before actioning a request.
12) Third‑party links
Our site may link to third‑party websites. Their privacy practices are their own; please review their policies.
13) Updates to this policy
We may update this document to reflect operational, legal, or regulatory changes. We will post the revised date above and, where appropriate, notify you through our website or direct communication.
